Matthew L. is an Experience Design Principal at Kainos, where they lead design and innovation strategies within the Transport sector. With over 10 years of service design expertise and 15 years in government and commercial delivery, Matthew has previously directed User Experience and Design teams on healthcare initiatives, including the NHS App. Their career includes roles as Performance and Change Manager at Ingeus, and Service Design and Change Manager at The Reducing Reoffending Partnership Limited, where they successfully transformed various programs. Matthew holds a BA (Hons) from Loughborough University.
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