Reshma Kumar is an experienced Team Manager at Kaiser Permanente, overseeing the Medicare Team and managing daily operations of a high-volume call center since May 2018. Responsibilities include setting performance targets, resolving operational issues, and leading a team of 22-26 agents to ensure alignment with corporate objectives. Previously, Reshma served as an Appointment Center Representative, providing member assistance and upholding company standards. In addition, Reshma has been the Operations Manager at FMC Lending since June 2012, where oversight of the mortgage department and management of a team of over 30 employees are key responsibilities. Reshma completed education at San Diego City College between 2017 and 2019.
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