Sofia Griva

Sofia Griva is a seasoned professional in customer experience management with over eight years of experience across various roles. Currently serving as Customer Experience Manager at Kaizen Gaming since September 2018, Sofia previously held positions such as Customer Experience Executive and Customer Experience Specialist at Intralot, where key responsibilities included supervising customer relations, optimizing customer journeys, and enhancing sales through data-driven problem-solving. Prior experience includes an account management role focused on event management at MSPS and auditing at Nielsen, along with a promotional role at Philip Morris International. Sofia holds a Master's degree in Advanced Information Systems in Business Administration from Harokopio and has completed further studies at Panteion Panepestimion Ikonomikon kai Politicon Epistimon and IIEK Le Monde.