KANA Software, Inc. is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based Customer Engagement Optimization (CEO) solutions to many of the Fortune 500, mid-market businesses and government agencies.KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customerexperiences across channels and integrates legacy business systems with a unique design-orchestrate-listen platform. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency (311) call center and social housing. KANA Express is the company's cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies.All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.

Cloud

Enterprise Software

Software

KANA Software

KANA Software's headquarters in Santa Clara, CA, United States

This department focuses on designing, building, and maintaining software applications and systems.

Software Development

The Customer Support Team at KANA Software is responsible for ensuring a seamless experience for clients utilizing KANA's customer engagement solutions. This includes providing technical assistance, managing client accounts, delivering service solutions, and maintaining continuous communication with customers. The team works collaboratively to resolve issues, optimize system performance, and ensure customer satisfaction across KANA’s on-premises and cloud-based platforms.

Customer Support Team

This department is responsible for designing and structuring technical solutions to meet organizational needs.

Architecture Services

The Leadership Team at KANA Software is responsible for setting the strategic direction and vision of the company. This team ensures the seamless integration and execution of KANA's customer engagement optimization solutions across various sectors. They oversee executive decision-making, manage global customer care, maintain sustaining engineering, and facilitate effective customer communication, alignment, and satisfaction throughout the organization.

Leadership Team

This department oversees and coordinates projects, ensuring they are completed on time and within budget.

Project Management

This department oversees and optimizes the operational processes within the organization.

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Other teams

Customer Support Team

Architecture Services

Leadership Team

Project Management

Operations Management