Ben Lawder is the Senior Vice President of Customer Experience at Kantar, leading sales and delivery for the CX practice in the Americas. Previously, Lawder served as Vice President and Global Head of Customer Experience & Insights at Equifax, where they managed a team, redefined the global customer experience program, and implemented a cultural transformation. Lawder has also held leadership roles at Qualtrics, ADP, and Insights Advisory Group LLC, as well as consulting positions at BearingPoint and Accenture. They earned an MBA from Emory University's Goizueta Business School, focusing on strategy, marketing, and organizations management.
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