Shen Reeves is a CX Technical Architect at Kantar, specializing in platform technology and solutions, and has amassed over 12 years of experience in market research operations with a focus on data collection, processing, automation, and customer experience. Previously, Shen held roles such as Customer Experience - Service Delivery Manager and Senior Service Delivery Manager at Kantar, where they oversaw system development, team training, and technical strategy alignment with global teams. Shen's expertise includes leading automation and AI initiatives, managing project operations to meet business objectives, and ensuring quality and performance metrics are achieved throughout the project lifecycle.
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