Ruby Medina

Ruby Medina has a diverse work experience spanning various industries and roles. Ruby'smost recent position is as Manager, Support Operations and Enablement at Kantata, where they have been instrumental in defining and streamlining support processes and workflows to enhance efficiency and client satisfaction. Ruby has also evaluated support tools to optimize productivity and reduce costs. Prior to this role, Ruby worked as a Senior Operations Support Analyst and Support Operations Analyst at the same company, where they focused on organizing, streamlining, and improving operational tasks.

Before joining Kantata, Ruby gained experience in customer service and digital marketing roles. Ruby worked at Yogurtland as a Customer Loyalty and Mobile Applications Specialist, where they developed and managed customer loyalty and mobile application initiatives. Ruby also served as a Customer Service Specialist, handling guest queries and managing loyalty program inquiries.

Ruby began their career at Verizon Wireless as a Bilingual Customer Service Specialist, where they efficiently handled customer inquiries in both English and Spanish and focused on upselling services. Ruby also worked as a Disney College Program Intern at The Walt Disney Company, providing excellent customer service and completing educational courses.

In the earlier years of their career, Ruby worked as an AVID and CSP Tutor at Garden Grove Unified School District, where they mentored and guided intermediate students to help them succeed academically and prepare for college.

Ruby Medina attended California State University, Fullerton from 2009 to 2013, earning a Bachelor of Arts degree in Business Administration - ETM. In 2012, they also studied at Aix Marseille University in France, specializing in International Business for a brief period. In 2014, they enrolled in Strayer University for a Master of Business Administration (MBA) in Business Administration and Management, General. Additionally, in August 2019, Ruby obtained a certification in "PH211x: Improving Your Business Through a Culture of Health" from HarvardX - An Online Learning Initiative by Harvard University through edX.