Archana CR has extensive experience in product management and business analysis, currently serving as the Manager of Contact Centre Quality and Delivery at Kaplan since May 2021, where responsibilities include leading a 30-member product and delivery team in an Agile/Scrumban environment. Previous roles include Associate Manager Contact Centre and Product Owner|Delivery Manager at Kaplan, as well as Business System Analyst at Sacred Heart Mission, where contributions encompassed agile methodology implementation and stakeholder engagement. Archana has also worked as a Business Analyst at Dotsquares, where involvement included system analysis and user acceptance testing, and gained early career experience as a Software Engineer at Cubistry Teck Solution and Junior System Executive at Cognizant. Academic qualifications include a Master's degree from Monash University and a Bachelor's degree from Visvesvaraya Technological University.
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