Bill Boga is an experienced professional in telecommunications and contact center engineering with a tenure at Kaplan spanning from July 2008 to the present, where roles have included Executive Director of Communication Platform Engineering, Director of Telecom Engineering & Contact Center Architecture, and Director of Contact Center & Telecommunication Architect. Responsibilities encompass managing telecommunications and contact center systems, overall design and architecture, and strategic roadmap definition. Prior experience includes consulting for various organizations through Communication Consultants Corp from October 2002 to July 2008, and serving as a Solutions Architect at BellSouth from 1988 to 2002.
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