Douglas Lovato

Douglas Lovato is a seasoned leader in technology and service management with extensive experience in various high-level positions. Currently serving as the Director of Service Management at Kaplan since March 2007, Douglas oversees ITSM operations and emphasizes organization, communication, and leadership. Prior to this role, Douglas was the Chief Technology Officer at McLagan, directing global technology operations and revitalizing the core business. Douglas has also held significant positions at Taproot Interactive Studio and DNA New Media, where achievements included updating brand identities and directing innovative technology solutions. Douglas's career began at Mobium Creative Group, where award-winning multimedia solutions were delivered. Educational qualifications include an MBA and a BA in Business Administration from the Illinois Institute of Technology, as well as an executive education certificate from the Massachusetts Institute of Technology.