Iain H.

Iain H. has over a decade of experience in IT support, currently serving as a Senior IT Support Technician at Kaplan since November 2019, following a role as an IT Support Engineer. Previously, Iain worked at Hays IT Services as a Service Desk Analyst, where responsibilities included managing IT inquiries, providing comprehensive troubleshooting, and facilitating a major transition to Windows 10. Other notable experience includes significant roles at Sopra Steria, IBM, Blackadders Solicitors, and various contracts through Parasol, demonstrating expertise in managing desktop support, network security, and user training across diverse environments. Iain holds a BSC in Network Computing from Edinburgh Napier University and has completed additional training in AI skills through Microsoft Learn.