Jo Holmes is an experienced professional with a robust background in customer service and management within the education and insurance sectors. Currently serving as Student Experience Manager and previously as Student Services Manager at Kaplan since March 2017, Jo oversees the Customer Services team to ensure high-quality student support. Prior roles at Kaplan Financial included Customer Service Manager and Senior Customer Service Advisor, emphasizing staff training and complaint resolution. Jo's earlier experiences encompass roles as Accounts Clerk at Group Strategic Marketing Ltd, Insurance Clerk at Fielding Mann Insurance Brokers, Senior House Insurance Technician at Jardine Insurance Brokers, and Assistant Underwriter at Prudential Assurance Company Ltd, showcasing a strong foundation in customer engagement and operational management.
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