Mark Medinger

Mark Medinger is an experienced professional in customer support and workforce management, currently serving as Associate Director - Customer Support at Kaplan since April 2017, where responsibilities include analyzing staffing requirements and coordinating resource use in a contact center environment. Prior to this role, Mark worked at Couleecap, Inc. from October 2013 to April 2017, assisting individuals in need of agency services. Earlier experience includes serving as District Executive for the Boy Scouts of America from February 2012 to October 2013, managing operations in the Soaring Eagle District, and working as a Work Crew Supervisor at the University of Wisconsin-La Crosse from June 2007 to January 2011, overseeing seasonal staff and facilitating various administrative tasks. Mark holds a Bachelor of Science degree in Public Administration from the University of Wisconsin-La Crosse, earned in 2010.