Swati .

Swati is an experienced product owner currently working at Kaplan since November 2022, focusing on higher education. In this role, successful project delivery in a highly agile environment includes developing a chatbot, contact strategies, and lead management for the contact center and technology team. Previously, Swati served as a product owner for supplemental education, where work involved enhancing bot projects and delivering a shipping intent bot that significantly exceeded FTE predictions, yielding substantial savings. Additional experience includes an associate director position in product management at SysCloud and various internships in marketing and product management at notable companies like Titan Company Limited and Dr. Vaidya's: New Age Ayurveda. Swati holds an MBA from the Indian Institute of Management, Shillong, and a B.Tech in Electrical Engineering from JSS Academy of Technical Education.