Tim Allen is an experienced professional in customer service and operations management, currently serving as the Head of Candidate Services at Kaplan SQE since November 2020. Previously, Tim held various leadership roles, including Head of Client and Customer Services at Movianto, where responsibility encompassed full P&L management and enhancing the customer experience for healthcare market professionals. Tim has a strong track record of implementing strategic initiatives that improve customer engagement, employee satisfaction, and operational efficiency across multiple industries, including Fintech and IT services. Notable achievements include driving significant improvements in net promoter scores, transforming customer service processes, and managing substantial teams through various organizational changes. Tim's career spans multiple high-impact roles at companies such as Ideal Bathrooms, Convergys, and Boxclever, consistently demonstrating a commitment to enhancing customer experiences and operational excellence.
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