Mark Jay Yonson is an accomplished professional with a strong background in technical support and customer service. With experience spanning multiple roles, including Technical Support Supervisor at Convergys, Team Manager of Technical Account Management at TrustArc, and Senior Customer Support at Karbon, Mark has demonstrated expertise in managing technical teams, providing advanced support for internet services, and overseeing customer satisfaction initiatives. Mark's career began as a Customer Service Representative at Live2Sell, Inc. and included a role as a Debit Card Fraud Specialist at JPMorgan Chase & Co. Mark holds a Bachelor of Science in Computer Science from Cebu Institute of Technology, completed in 2010.
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