John Merchant currently serves as the Sr. Director of Kaseya NOC/Help Desk Services, having joined Kaseya in September 2023. Prior experience includes the role of Director of rPOS/Tech Support at Restaurant Brands International, where strategic technology implementation for restaurant services was emphasized. As Vice President of IT & Customer Engagement at Horizon Services, LLC., John established a cohesive IT vision for a growing organization. Additional roles at Inspire Brands and The Coca-Cola Company involved leadership in IT management and service delivery. John holds a Master of Information Technology, a Bachelor's in Organizational Innovation, and has multiple certifications in digital transformation and help desk management from renowned institutions.
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