Andy Ung is a dedicated professional in Customer Success Leadership with extensive experience in driving exceptional client experiences and business growth. They owned and operated Suzy's Bagel Cafe from 2006 to 2016, where they implemented strategic business plans and enhanced customer service, significantly improving financial performance. Currently serving as the Director of Customer Success at Kasheesh and previously at BentoBox, Andy has achieved remarkable success, including a renewal rate of 92% and a low churn rate of less than 10%. They hold a Bachelor's Degree in Business Administration and Management from the Florida Institute of Technology, along with certifications in Voice UI and UX Design from CareerFoundry.
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