Laura Gross has extensive experience in product support and customer care roles, spanning over two decades in the healthcare and technology industries. Currently serving as a Product Support Analyst at Katch since February 1998, Laura has also held positions at Equian and Optum as a Customer Care Coordinator. Previous roles at Trover Solutions included Training and Talent Development Specialist, Healthcare Claims Examiner, Claims Processor, and Customer Service Representative. In pursuit of further education, Laura is currently enrolled at Sullivan University, working towards an Associate of Science degree in Computer and Information Sciences and Support Services.
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