Melinda Dey

Melinda Dey is an Associate Director of Operations at Katch, where they manage a dedicated team focused on customer care in the healthcare industry. With over 18 years of experience in the call center sector, Melinda has risen through various roles, including Business Operations Manager and Customer Care Supervisor at Optum. They are passionate about enhancing consumer experiences through data analysis and innovative solutions. Melinda’s career began as a front-line Customer Service Representative, which laid the foundation for their leadership in operations and process management.