Iris Houben is currently a Journey Manager at KBC Bank & Verzekering, where they oversee and optimize the end-to-end customer experience and collaborate with cross-functional teams. Previously, Iris held roles such as Expert Digitaal Bankverzekeren and Expert Wonen & Verzekeren at KBC, as well as positions in social work at Christelijke Mutualiteit and OCMW. Iris earned a Bachelor's degree in Social Work from Hogeschool PXL in 2017. Additionally, Iris is involved with Bestuur JongKBC, organizing events to connect young KBC members.
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