Jan Dams is currently a Senior Process Manager at KBC Bank & Verzekering, focusing on Lean Six Sigma improvement projects to enhance quality and efficiency. They have extensive experience in program and project management, having held key roles at Merck, Tessenderlo Group, AG Insurance, and BNP Paribas Fortis, where they applied their expertise in operational excellence and customer experience. Jan holds multiple certifications, including Lean Six Sigma and Business Process Management, and has pursued advanced education in business architecture and change management. As a skilled trainer and facilitator, Jan has contributed to various initiatives aimed at improving business processes and customer service delivery.
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