Sandra Mertens is an accomplished professional at KBC Bank & Verzekering, where experience spans over three decades, including roles from Personnel Manager to Head Group Assurance Employees. Currently leading HR digital transformation, Sandra specializes in enhancing employee experience and user engagement, serving as both a Scrum Master and Analyst - Journey Manager for innovation initiatives. Previous positions include Product Owner for the Digital Talent Platform and Project Lead for Employee Experience, demonstrating a strong focus on digitization and operational efficiency through expertise in SAP HR and structural changes. Educational credentials include a Masterclass in Employee Experience from Happinessbureau and ongoing development in relevant fields.
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