Jackline Maina

Jackline Maina is an experienced IT professional currently serving as an IT Incident Manager at KCB Bank Group since January 2022, specializing in incident management, stakeholder management, trend analysis, and systems observability. Prior to this role, Jackline worked as a Regional IT Support Officer at Living Goods from April 2018 to January 2022, where responsibilities included supporting the deployment and improvement of digital health tools, network design, user support, and IT asset management. Jackline has also interned at Safaricom Limited in the Technical Enterprise Services department, focusing on provisioning fixed data services, and gained additional experience through internships at Afya Sacco Society Limited and Nyeri County Referral Hospital, addressing IT-related issues and maintaining hardware. Jackline holds a Bachelor's degree in Computer Science from Multimedia University of Kenya and a Certificate in ITIL Foundation from the Institute of Advanced Technology.