Neil joined KCOM as MD for the Retail division in May 2022 after working for the business for a year as Interim Head of Sales and Marketing. Neil has nearly 20 years leadership experience in the Broadband/Telecoms sector mainly with Virgin Media where he held a number of senior leadership roles, the most recent being Executive Director of Customer Operations. Prior to that Neil has held leadership positions in professional services with Accenture and Arthur Andersen.