Phil Ibbertson is currently the Head of Customer Experience at KCOM, a role they began in 2024. Previously, Phil held various positions at KCOM, including Business Programme Manager and Service Manager, where they focused on maintaining strong business relationships and ensuring customer satisfaction. Phil also served as Client Service Lead, overseeing a team dedicated to delivering excellent service to key business accounts. Earlier in their career, they worked as a Strategic Account Service Advisor at KC, where they established relationships with strategically aligned business customers. Phil started their professional journey as a Route Datafill Engineer at Kcom from 2003 to 2008.
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