Lisa Mitchell is an experienced professional with a solid background in technical writing and consulting. Currently serving as a Senior Consultant and Technical Writer at Kearney & Company since October 2015, Lisa supports federal clients in achieving data transparency through the scrum framework. Previously at Intuit's Professional Tax Group from December 1998 to August 2015, Lisa held multiple roles, including XD Writer and Knowledge Process Owner, where responsibilities included implementing a Knowledge-Centered Support program, training a team of over 200 agents, and managing content migrations for knowledge management tools. Lisa's expertise extends to authoring customer support documentation, ensuring content quality, and contributing to high accuracy rates in document production. Lisa holds a Bachelor of Science degree in Biology, Chemistry, and Education from St. Lawrence University.
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