Shana V. is an accomplished professional with over 20 years of experience in the fields of support operations, account management, and strategic partnerships. Currently serving as the Director of Support Operations at Keepit, a cloud data backup and recovery software company, Shana leverages extensive expertise in data protection. Prior to this role, Shana held the position of Partner Success & Process Manager at eSentire, where the focus was on managing MSP partner relationships and driving improvements in post-sale processes. Shana's career also includes diverse roles at Exceda, Unum, and StarNex, showcasing a solid track record in managing client accounts, developing strategic initiatives, and enhancing customer experiences. Shana holds a Bachelor of Science degree in Biology from Guilford College.
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