Keeyu
Jo Baker is an experienced investment professional currently serving as the Chief Investment Officer at RetailTech Capital since April 2019, focusing on retail technology, EdTech, and Circular Economy start-ups in Australia. Baker also holds advisory roles at Flagship, Keeyu, Drawbridge Labs, and Releaseit. Additionally, Baker serves as a Director at Infowise Pty Ltd and has previously advised EPG Ehrhardt Partner Group on supply chain execution systems. Baker's earlier experience includes an analyst position at Olive Capital Pty Ltd, where expertise in corporate advisory and capital raising was developed. Educational qualifications include a Bachelor of Business from Southern Cross University and ongoing studies in Finance at the University of Technology Sydney. Baker has also contributed to the NORA Network and CAG, focusing on e-commerce and retail technology.
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Keeyu
What we Do: Keeyu streamlines e-commerce post-purchase operations, enhancing customer satisfaction and reducing business costs. Problem Statement: We've fixed a big e-commerce headache: shoppers not getting their stuff on time. Did you know that 38% of helpdesk tickets are complaints? Why It Happens: E-commerce operations can be tricky, with just one glitch causing late deliveries, customer frustration, and cost headaches. And guess what? Old-school helpdesks don't prevent these dramas before they happen. Solution Statement: We help companies get their online shoppers what they want with no drama. How We Do It: Our platform smarts keep an eye on the post-purchase journey, from payment to delivery. Keeyu spots issues early and empowers customer support teams to ensure every order ends up right where it should be – in the customer's hands, on time, hassle-free. Benefits: Keeyu is all about making everyone's life easier. It slashes workloads and employee costs while ramping up team spirit and customer loyalty – because when things go smoothly, everyone's happier. Founded in 2023, the company is headquartered in Sydney, Australia, and is dedicated to empowering businesses to deliver exceptional post-purchase experiences.