Andre Hohnheiser is an experienced IT Service Delivery Manager currently working at KELLER, where they lead the European Field Service team and focus on implementing ITSM processes. Previously, they held multiple roles in IT support and service coordination, contributing to process optimization and customer support across Europe, the Middle East, and Africa. Andre's background includes a comprehensive education in IT and media design, with early experiences in graphic design and system integration. They have a strong foundation in support management, system administration, and process improvement within the IT sector.
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