Douglas Steele

Douglas Steele is an accomplished professional with extensive experience in service management and customer success. Currently serving as the Field Service Manager for North America at Kempower since May 2024, Douglas coaches and develops high-performance teams while managing third-party service providers for customers in the US and Canada. Prior roles include Service Manager at Cintas, where Douglas managed department operations and maintained customer satisfaction, and various positions at Verizon Wireless, including Business Account Executive and Solutions Manager, where Douglas fostered business partnerships and led teams to achieve sales goals. Douglas also served as a Staff Sergeant and Crew Chief in the United States Air Force, coordinating complex systems on C-130 aircraft, and worked as a Major Account Executive at Spectrum Enterprise, providing technology solutions to the healthcare sector. Douglas holds an ITIL 4 Service Management certification obtained in 2019.