Garry N.

Garry N. is an experienced IT professional with a robust background in global technology services and support operations. Currently serving as Director of Global Technology Services at Kent since May 2019, Garry leads the global IT Service Operations team, focusing on service delivery and aligning strategies with organizational objectives. Prior to this role, Garry held various positions at OSN, including Information Technology Services Manager and Information Technology Service Desk Team Lead, where significant achievements included maintaining over 90% ticket resolution rates and high customer satisfaction. Earlier career highlights include serving as Information Technology Support Manager at SIA Engineering Company, overseeing IT support functions, and starting as an MIS Helpdesk Agent at OSN. Garry holds a B.S. in Electronics and Communications Engineering from Mapúa University.