Sumit Roy

Sumit Roy is an accomplished contact center professional with extensive experience in sales management and team leadership. Currently serving as Head of Contact Center at Ketto since March 2022, Sumit manages a large team of 200 telesales agents and 9 Assistant Managers, focusing on lead reacquisition strategies while minimizing marketing costs. Prior roles include Assistant Vice President at Angel Broking, where oversight of a 100-member sales team was maintained, and Manager at 5Paisa, where Sumit supervised 500 employees and managed two outsourced call centers. A track record of driving growth is evident from previous positions as Senior Team Lead at Epicenter Technologies and Floor Manager at Technocracy Corporation. Sumit holds a Bachelor of Commerce degree from Himalayan University, completed in 2017.