Vaughn Smith is currently a Team Lead at Key Concepts Knowledgebase LLC, Inc. for the United States Department of Agriculture, where they supervise helpdesk employees and ensure adherence to quality standards. Previously, Vaughn served as a Tier 3 IT Support Analyst for the Prince Georges County Government and worked at various organizations, including Evolver and TRAWICK & ASSOCIATES, where they focused on technical support and team leadership. Vaughn earned a Bachelor of Science in Information Studies Technology from Syracuse University, graduating in 2000. They possess extensive experience in IT management, training, and systems development, demonstrating a commitment to enhancing organizational efficiency and customer service.
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