Jackie O'neil

Customer Service Team Leader at Keycraft Global

Jackie O. is a seasoned IT Business Analyst with extensive experience in business process improvement, project management, and system implementation across various industries. Currently serving as a Sr. IT Business Analyst at Apprentek Inc, Jackie O. is involved in the implementation of the RIMAS Manufacturing ERP System and documentation of process maps. Previous roles include significant contributions at Centric Consulting, Tentek, Inc. as a contractor at Marathon Petroleum, IBM - Truven, and others, where Jackie O. excelled in gathering requirements, managing user support, and coordinating technical projects. Educational credentials include an MBA and a Graduate Certificate in Organizational Development from Bowling Green State University, along with a Bachelor’s degree in Business Administration with a specialization in Management Information Systems.

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Toledo, United States

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Keycraft Global

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Established in 1974 as a pocket money toy supplier to high street gift shops in a small town on the North East of Scotland, Keycraft came from small beginnings. Now almost 50 years later, Keycraft has progressed to supply a global customer base from tourist attractions to the high street market, and from the individual retailer to the distribution centres of multi-chain organisations. With offices in USA, Canada, Australia, Hong Kong, France, Italy, Ireland and headquarters in the UK, Keycraft has been operating at a global level for some time now and are unrivalled in product development and innovation. The strategic experts use their unique methodology called the “Science of Impulse” to delve into insights and industry trends to not only source the best products but also to work hand in hand with their customers to turn low value into high profit. Tried and tested, this approach creates opportunities to make space pay.


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51-200

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