Ethan Hildum is an experienced Solutions Architect at Keyfactor, where responsibilities have included roles such as Senior Support Analyst and Platform Operations Analyst since January 2020. Prior experience includes positions at MRI Software from May 2016 to January 2020, where Ethan served as Helpdesk Analyst III and Solution Consultant, focusing on client customizations and database conversions. Interning in Corporate IT/Help Desk provided foundational IT troubleshooting and support skills. Earlier experiences at Kent State University as a Computer Technician involved hardware and software repairs for students, and a role as Server Assistant at Pier W supported customer service skills. Ethan holds a Bachelor of Science degree in Digital Sciences, with a minor in Computer Information Systems, from Kent State University.
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