Matt Bielak is a detail-oriented and dynamic professional specializing in digital customer experience and global customer success management. Currently serving as the Vice President of Customer Operations at Keyfactor and the Vice President of Digital Customer Experiences at Semrush, Matt has a proven track record in business transformation and customer success operations. Previously, they held senior roles at PTC and Qlik, where they managed large teams and developed strategic frameworks to enhance customer satisfaction and operational efficiency. Matt holds a B.S. in Mechanical Engineering from Wentworth Institute of Technology and a B.S. in Business Management and Computer Information Systems from Plymouth State University.
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