Nikolas Dutra is a Solutions Architect at Keyfactor since January 2023, where responsibilities include leading a Tier 1 Support team, managing technical issue resolution, and optimizing support workflows. Prior to this role, Nikolas served as a Support Analyst at Keyfactor, contributing to global professional services and ensuring client satisfaction through effective certificate management and troubleshooting. Previous experience includes a Security Analyst role focusing on network intrusion analysis, a Special Forces Engineer Sergeant in the 10th Special Forces Group, and various positions in the Army and development sectors. Nikolas holds a Bachelor of Science in Accounting from Bryant University and has completed certifications in cybersecurity.
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