Caroline Ogrady

Caroline Ogrady is a seasoned professional in ITIL Service Management with extensive experience in service delivery and transition across various organizations. Currently, Caroline serves as the Head of Service Management at Keyloop since November 2023, while also holding the position of Director of Service Transition for Virgin Media since March 2019 and Director of Service Transition for European Operations at Liberty Global since August 2018. Caroline is the Managing Director of O'GRADY BUSINESS SOLUTIONS LIMITED, providing independent service management consultancy since July 2010. Previous roles include Service Delivery Manager at Virgin Mobile and Virgin Media, as well as Head of Networks Service Management and Service Excellence Manager at Virgin Media. Caroline's educational background includes a degree in Business Studies from West Thames University and secondary education at Langley Grammar School.