Chris Ward is an experienced professional with a strong background in technical documentation and software support. Currently serving as Team Leader for Knowledge Capture at Keyloop since March 2021, Chris manages a team responsible for creating and maintaining product release documentation, ensuring accuracy and clarity through collaboration with product managers and developers. Previously, Chris held roles as a Technical Author and Software Support Analyst at Keyloop, and at CDK Global, focusing on resolving complex software issues. Chris has a solid foundation in IT support, having led a team and provided technical assistance as IT Support Team Leader and Technician at Aspray24. Chris’s career began in retail at JJB Sports, which laid the groundwork for effective customer service skills. Educational qualifications include a Computer Science degree from the University of Wolverhampton and an AVCE in ICT from the City of Wolverhampton College.
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