Francesca Toriello

Francesca Toriello is an experienced professional currently serving as Escalation Manager at Keyloop since September 2023. Prior to this role, Francesca worked at Innovaway from January 2014 to September 2023, holding positions as Customer & Program Manager and Shared Services & Contract Management. Francesca's earlier experience includes a post-sales role at NCC SRL in 2013 and a Delivery Support position at Cesaweb Spa in 2012, as well as serving as Team Leader at NCC srl Information Technology in 2012, focusing on human resource management and customer relationships. Francesca holds several certifications, including ITIL FOUNDATION V3 and qualifications in Windows 7 configuration. Educational achievements include a Master's degree in Historical Religious Studies from Università di Napoli L'Orientale and a PhD in Text Sciences from Università di Siena, alongside a Bachelor's degree in English Language and Literature from Università di Napoli L'Orientale.