Laura Montagner is a knowledgeable professional with extensive experience in knowledge management, technical support, and training within the software industry. Currently serving as the Knowledge Capture Team Leader at Keyloop since January 2021, Laura has developed and updated knowledge processes, coordinated with various stakeholders, and led projects to enhance customer self-service. Previous roles include Technical Author, Implementation Analyst, and Senior Support Analyst at Keyloop, as well as similar positions at CDK Global and IBM, where Laura focused on troubleshooting and client training. An educational background in Chemistry for Conservation and Restoration, complemented by hands-on experience in conservation and education, further enriches Laura's skill set.
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