Maksim T. currently serves as a Service Improvement Analyst at Keyloop, a position held since August 2023. Prior to this role, Maksim was a Problem Manager at Kyndryl from August 2021 to June 2023 and held the same title at IBM from August 2020 to August 2021. Earlier experience includes a Customer Support Specialist role at IBM and a Customer Support Manager position at TECHNOTRADE Ltd., where responsibilities involved automation projects for petrol stations. Additional roles include Customer Support Specialist at Fujitsu Poland, where IT support was provided for English- and German-speaking customers, and as a self-employed Interpreter/Analyst. Maksim began a career in analysis with Aver-Tech Ltd., contributing to market research in solar and bioenergy. Educational credentials include a Master's degree in linguistics from the National Technical University of Ukraine 'Kyiv Polytechnic Institute', obtained from 2003 to 2008.
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