Matthew Eades currently serves as a Senior Software Support Manager at Keyloop, where a focus on empowering teams and customer-centric collaboration fosters outstanding customer experiences. Previously, Eades held various roles at Keyloop, including Software Support Manager and Customer Insights Delivery Manager, where efforts were directed towards enhancing customer journeys and overall satisfaction. As a Customer Success Manager at Reelyze, Eades specialized in delivering AI-driven solutions and managing customer relationships. Eades began a career in software support as an Analyst at CDK Global and Aspray24, honing skills in troubleshooting and problem resolution within technical environments.
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