Jerkecia E. is an Information Technology professional with extensive experience in support and automation, currently serving as an Information Technology Support Specialist at Kforce Inc since October 2024. Notable achievements include implementing ServiceNow protocols to enhance incident response efficiency and developing PowerShell tools that significantly reduced manual processes. Previous roles include positions at GuideWell Source and the FL Department of Revenue, where Jerkecia excelled in automation and ITIL methodologies, leading to improved service quality and reduced incident backlogs. With a foundational education in Cybersecurity and Information Assurance from Western Governors University, Jerkecia has consistently demonstrated a commitment to enhancing user satisfaction and IT service reliability across various organizations.
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