Joshua Heramb has extensive experience in IT support roles, currently serving as IT Application Production Support at Kforce Inc since March 2017, providing incident support and documenting knowledge articles for resolution processes. Prior positions include IT Technical Support II and IT Technical Support I at Kforce Inc, where responsibilities involved handling service requests, coordinating with escalation teams and vendors, and maintaining timely incident resolution. Before joining Kforce, Joshua worked as an IT Helpdesk Administrator at Rita Staffing, focusing on network maintenance and security for multiple branches. Early experience includes serving as a Student Technology Assistant Level 3 at Middle Tennessee State University, where responsibilities included maintaining computer lab operations. Joshua attended Middle Tennessee State University pursuing a Bachelor of Science in Computer Science and graduated from Mount Juliet High School in 2007.
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