Khalti is a digital wallet for instant, secure and hassle-free online payments in Nepal. Recharge your mobiles, pay bills, book tickets wherever you are.

Finance

Information Technology

Khalti

Praveen Regmi

Dhruba A.

Dhruba Adhikari

Arvind Sah

Niraj Karki

The Customer Support team at Khalti is dedicated to providing exceptional assistance to users and merchants, addressing inquiries and resolving issues related to digital wallet transactions. They facilitate a smooth user experience by offering support for mobile recharges, bill payments, and other services while also conducting outbound calls for customer engagement and KYC processes to ensure compliance and enhance user satisfaction.

Customer Support

The Operational Support team at Khalti is responsible for ensuring efficient administrative and financial operations within the company. This team manages HR processes, facility management, and finance support, while also handling front desk operations and dispute management. Their efforts are crucial in maintaining a seamless work environment that supports Khalti’s mission of providing secure and hassle-free digital payment solutions.

Operational Support

The Business Development and Support team at Khalti focuses on driving strategic partnerships and expanding the adoption of digital payment solutions through QR code technology. They manage agent support, handle dispute resolutions, and facilitate SIM and QR acquisitions, ensuring seamless operational processes. By collaborating with businesses and customers, this team enhances user experience and supports Khalti's mission of making online payments accessible to all in Nepal.

Business Development and Support

The Acquisition and Development Team at Khalti focuses on expanding the user and merchant base through targeted outreach and partnership initiatives. This team is responsible for identifying new opportunities for merchant acquisition, fostering relationships with agents and merchants, and ensuring broad network engagement across various provinces. By enhancing Khalti’s market presence, the team contributes to increased usage and transaction volume for the digital wallet.

Acquisition and Development Team

The Software Development Team at Khalti is responsible for designing, developing, and maintaining the core digital wallet platform and its associated applications. This team collaborates to create a seamless user experience by building intuitive front-end interfaces and robust back-end systems, ensuring the highest standards of security and performance. They also conduct rigorous testing and provide ongoing technical support to enhance and optimize Khalti’s online payment solutions.

Software Development Team

The Support and Administration Team at Khalti plays a crucial role in ensuring seamless user experience and operational efficiency. This team provides customer support, manages merchant relations, addresses technical issues, and handles compliance and legal matters, all while facilitating financial processes to support Khalti's mission of hassle-free digital payments in Nepal.

Khalti

Org chart

Teams

Customer Support

Operational Support

Business Development and Support

Acquisition and Development Team

Software Development Team

Support and Administration Team

Offices

Khalti

Org chart

Teams

Customer Support

Operational Support

Business Development and Support

Acquisition and Development Team

Software Development Team

Support and Administration Team

Offices

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