Khalti is a digital wallet for instant, secure and hassle-free online payments in Nepal. Recharge your mobiles, pay bills, book tickets wherever you are.

Finance

Information Technology

Khalti

Praveen Regmi

Dhruba Adhikari

Sanjeev Neupane

Niraj Karki

Pusparaj Neupane

Ashish Gautam

Ujjwal Shrestha

Nyima Lama

Subit Raj Pokhrel

The Customer Support team at Khalti is dedicated to providing exceptional assistance to users and merchants, addressing inquiries and resolving issues related to digital wallet transactions. They facilitate a smooth user experience by offering support for mobile recharges, bill payments, and other services while also conducting outbound calls for customer engagement and KYC processes to ensure compliance and enhance user satisfaction.

Customer Support

The Business Development and Support team at Khalti focuses on driving strategic partnerships and expanding the adoption of digital payment solutions through QR code technology. They manage agent support, handle dispute resolutions, and facilitate SIM and QR acquisitions, ensuring seamless operational processes. By collaborating with businesses and customers, this team enhances user experience and supports Khalti's mission of making online payments accessible to all in Nepal.

Business Development and Support

This department focuses on engaging potential customers through proactive communication and outreach efforts.

Outbound Sales

This department provides strategic direction and oversees the overall operations and growth of the organization.

Executive Leadership

This department manages employee relations, recruitment, and organizational development.

Human Resources

This department focuses on managing and enhancing merchant relations and acquisition strategies.

Khalti

Org chart

Teams

Customer Support

Business Development and Support

Outbound Sales

Executive Leadership

Human Resources

Merchant Operations

Offices

Khalti

Org chart

Teams

Customer Support

Business Development and Support

Outbound Sales

Executive Leadership

Human Resources

Merchant Operations

Offices

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