Hend Salem

Hend Salem is a skilled Cx Program Manager at Khazna, overseeing Quality, Content, Learning & Development, and Subject Matter Expert departments since November 2021. Previously, Hend served as Senior Customer Experience Program Lead and Senior Quality Program & Process Enhancement expert, successfully implementing quality programs leading to a 20% reduction in customer complaints and a 15% increase in productivity. Prior experience includes roles at Uber as Regional Community & Operations Coordinator and Quality Assurance Specialist, where Hend focused on enhancing customer support and implementing QA processes. Additionally, Hend worked as a Freelance Translator from 2012 to 2016 and holds a degree from Ain Shams University.