Declan Trew is an accomplished IT professional with extensive experience in managing service desk operations across various sectors, including financial services and IT support. Currently serving as IT Team Lead - Service Desk for Kinaxis since January 2022, Declan oversees a geographically dispersed team of technicians, ensuring high-quality IT support for over 600 staff in the EMEA and APAC regions. Previous roles include Senior IT Support Technician at Kinaxis, Senior Service Desk Analyst and Interim Service Desk Team Lead at C. Hoare & Co., and positions at CBRE and Norland Managed Services Ltd., where responsibilities encompassed supervising IT support teams, implementing service improvements, and managing critical IT projects. Declan holds a National Diploma in IT Networking and Practitioners from Havering College of Further and Higher Education.
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