Glen Brown

Glen Brown has over 26 years of experience in customer support and operations within the technology sector. Currently serving as Senior Manager for Customer Support in North America at Kinaxis since March 2011, Glen oversees a talented team dedicated to supporting the RapidResponse solution and ensuring adherence to Service Level Agreements. Previous roles at Kinaxis include Manager of Customer Support and Tier 2 Senior Support Operations Analyst, where responsibilities encompassed technical support and service operations activities. Prior to Kinaxis, Glen worked at GENBAND providing application support and on licensing projects, and at Nortel, managed customer operations and support for a large client base, successfully implementing cost-saving initiatives. Glen holds a degree in Business Marketing from Algonquin College of Applied Arts and Technology.